Alyona leaves RT for Huffington Post
July 28 in U.S. military history

United: Kicking Veteran's Service Dogs?

Okay, time for all of us to break out our best "Bust Their Chops" waffle stompers.  I have not ridden United in more than a year.  Lots of good reasons, beyond their breaking guitars and Gina's heart.  Their customer service seems to be non-existant, and when you think it can't get worse, guess what:

"(He) kicked her so hard on the rib cage, that she flew into my lap… He said he was afraid of dogs," Staneck said.

Go read about how United employees treated a veteran and his service dog.  Then, join in the effort to contact United leadership about getting their employees some training (and I personally want those involved fired).  Contact info below:

Chairman of the Board:

Glenn F. Tilton
United Continental Holdings, Inc.
77 W. Wacker Dr.
Chicago, IL 60601
IL Tel. 312-997-8000

or

Glenn F. Tilton
1500 N. Lake Shore Dr. Suite 18C
Chicago, Illinois 60610

 

Chief Executive Officer:

Jeffery A. Smisek
United Continental Holdings, Inc.
77 W. Wacker Dr.
Chicago, IL 60601
IL Tel. 312-997-8000

Jeffrey A. Smisek
5211 Briar Drive
Houston, TX 77056

All information above is public domain, courtesy of Answers.com and Contact The CEO.Com.  Well written, polite letters (and calls) are likely to get more attention, not that I think United leadership is going to pay attention until this bites them firmly in the wallet.
LW

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