A Letter To Hilton's CEO

Posted By Laughing_Wolf

I have just finished my letter to Hilton's chairman and ceo, and thought I would share it with all of you.

Mr. Stephen F. Bollenbach Chairman and CEO Hilton Hotels Corporation 9336 Civic Center Drive Beverly Hills, CA 90210

Sir,

Enclosed are the remains of my Hilton honors card, and notice of termination of my account (#redacted).

My cancellation comes as a result of the treatment of Fran O'Brien's at the Capital Hilton, and the callous disregard shown them and the disabled veterans whom they treat as family. Indeed, having read the latest spin campaign (http://getonthe.blogspot.com/2006/04/giving-credit-where-credit-is-due.html) wherein Matt Hard and Marc Grossman engage in the - to be polite - disingenuous smear of failure to pay rent, it is clear that honor is only word for the Hilton Corporation. Such disgusting and despicable tactics, sadly, are hardly surprising at this point given a response that has ranged from feeble to a general manager who greeted the wounded veterans for the first time only when the cameras were rolling and the heat was on.

Know that I plan to give my business to any competitor rather than stay in any Hilton, Hilton Garden Inn, Homewood Suites, Hampton Inn and/or Suites, Embassy Suites, Doubletree, Conrad, or other property owned or controlled by the Hilton Corporation. Know also that I am encouraging my employer, clients, family, friends, business colleagues, and any others I can influence to do the same.

Even were you to intercede and do what is right at the last minute, I would have no faith or confidence that such an action would be real, or would hold, given the abhorrent behavior shown to date.

If they don't like the language, they do not want to hear how I am phrasing it where I am not trying to behave for polite company...

My card did make a nice bit of statuary though...

LW

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A Letter To Hilton's CEO

I have just finished my letter to Hilton's chairman and ceo, and thought I would share it with all of you.

Mr. Stephen F. Bollenbach Chairman and CEO Hilton Hotels Corporation 9336 Civic Center Drive Beverly Hills, CA 90210

Sir,

Enclosed are the remains of my Hilton honors card, and notice of termination of my account (#redacted).

My cancellation comes as a result of the treatment of Fran O'Brien's at the Capital Hilton, and the callous disregard shown them and the disabled veterans whom they treat as family. Indeed, having read the latest spin campaign (http://getonthe.blogspot.com/2006/04/giving-credit-where-credit-is-due.html) wherein Matt Hard and Marc Grossman engage in the - to be polite - disingenuous smear of failure to pay rent, it is clear that honor is only word for the Hilton Corporation. Such disgusting and despicable tactics, sadly, are hardly surprising at this point given a response that has ranged from feeble to a general manager who greeted the wounded veterans for the first time only when the cameras were rolling and the heat was on.

Know that I plan to give my business to any competitor rather than stay in any Hilton, Hilton Garden Inn, Homewood Suites, Hampton Inn and/or Suites, Embassy Suites, Doubletree, Conrad, or other property owned or controlled by the Hilton Corporation. Know also that I am encouraging my employer, clients, family, friends, business colleagues, and any others I can influence to do the same.

Even were you to intercede and do what is right at the last minute, I would have no faith or confidence that such an action would be real, or would hold, given the abhorrent behavior shown to date.

If they don't like the language, they do not want to hear how I am phrasing it where I am not trying to behave for polite company...

My card did make a nice bit of statuary though...

LW

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crossposted at Blackfive I have just finished my letter to Hilton's chairman and ceo, and thought I would share it with all of you. Mr. Stephen F. Bollenbach Chairman and CEO Hilton Hotels Corporation 9336 Civic Center Drive Beverly Hills,... [Read More]